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Privacy Policy — The Golden Locksmith

Effective Date: [Month Day, Year]

The Golden Locksmith (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or use our services.

1) Information We Collect

We may collect the following types of information:

A. Information you provide to us

  • Name, phone number, email address

  • Address or location details you provide for service

  • Messages and details you submit through our contact form, call, SMS, or chat

B. Information collected automatically
When you use our website, we may automatically collect:

  • IP address, browser type, device type, and operating system

  • Pages you viewed, time spent on pages, referring/exit pages

  • Approximate location (city/region) based on IP address

  • Cookies and similar technologies (see Section 6)

C. Service-related information
If you request service, we may collect information needed to complete the job, such as lock type, vehicle details (make/model/year) when relevant, and appointment details.

2) How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide locksmith services

  • Schedule appointments and communicate service updates

  • Provide customer support

  • Improve our website and service experience

  • Prevent fraud and protect our business and customers

  • Comply with legal obligations

3) How We Share Your Information

We do not sell your personal information. We may share information only in these cases:

  • Service providers: Vendors that help operate our website, communications, analytics, or business tools (e.g., hosting, forms, phone systems)

  • Legal requirements: If required by law, court order, or to protect rights and safety

  • Business protection: To prevent fraud, unauthorized access, or security incidents

4) Data Retention

We keep personal information only as long as necessary to:

  • Provide services and support

  • Maintain business records

  • Meet legal, tax, or regulatory requirements
    When no longer needed, we delete or anonymize the information.

5) Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately.

6) Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Remember preferences

  • Understand website usage and performance

  • Improve content and user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7) Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of certain communications (e.g., marketing messages)

To submit a request, contact us using the details below.

8) Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those third parties. Please review their policies separately.

9) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Contact Us

If you have questions about this Privacy Policy or your information, contact:

The Golden Locksmith
552 Lime St, Pittsburgh
Phone: 412-517-7475

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